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Nextcard Customer Service, One step above Airport Security
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Posted by Eric Davisson on November 29, 2001 at 19:03:02:
On October 26th, I contacted Nextcard to withdraw funds from my checking account. This was due to the fact that funds transfered into my checking were posted a day after the due date of the Nextcard invoice (although the actual transfer did occure on the same due date).
Nextcard Customer Service thanked me for bringing this to their attention and promised to withdraw funds on or after Oct. 26th if needed.
On November 7th, I found out that my acccount was closed instead, and that a request to reopen would occure only with zero balance. I went to their web site and immediately paid the $2800+ balance via clickpay. On November 9th, for some reason, I called Nextcard Customer Service to check the status of the reopen request. I was told that a request was NOT posted on the 7th as promised by Nextcard. Instead, I would have to PREPAY the next months statement ($2900+). I went to the Nextcard website and immediately paid off that balance to go to zero +$18.56 positive balance. Unknown to me, my wife also transfered funds from another card to Nextcard for a positive balance of $2856.98.
I called on Nov 12th, and although Nextcard promised to send a reopen request on Nov 9th, NOTHING was done. The "official" request was sent on Nov 12th. I was told it would take 7-10 days to reopen. I checked regularly on a daily basis. I also called my other credit card company to request a stop of payment on the 13th of November. It was too late, as Nextcard already posted the transfer of balance on Nov. 18th. I made a request for refund on November 18th. On November 20th, I was informed by Customer Service that my case was being sent to the "Executive Customer Care Team" to speed up the process. I e-mailed on a daily basis, and all I got was generic/form letters in response from Customer Service. It goes to show that they can't think on their feet!
I called on November 28th to request to talk to a supervisor. The supervisor did receive a reopen request, but Custome Service FAILED to send the documentation to support the case. From November 20 until November 28th, nothing was done because of the blunder of NO documentation!
I received an e-mail today stating that I would have to wait 14 more days to request MY MONEY that Nextcard is now earning interest on (and has been since Nov 18th).
If you have to ask for any type of direction/instruction from Nextcard Customer Service, BEWARE, the "employees" aren't the sharpest tacks in the box! Most wouldn't last one day out in the real world! They are the most unprofessional group I have ever come in contact with!
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