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Posted by Anonymous (65.231.159.48) on May 08, 2002 at 22:15:33:

Utility company is threatening to shut-off service even though I paid over 1/2 of bill. CSR told me, "If you do not make a payment arrangement NOW - service will be terminated". When I informed them I was having some difficulties they were not of any assistance even though I said I could arrange to pay so much on several different dates - they still were not agreeable. And I've been a customer for 20+ years. I really like how the company professes that they are willing to help customers - but when you call to try to make arrangements all they do is make the situation even worse.


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