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Re: Chexsystems - Bank U to WAMU


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Posted by Mike Curley - Ex Banker (63.187.209.160) on January 21, 2003 at 15:22:53:

In Reply to: Chexsystems - Bank U to WAMU posted by sonny on January 21, 2003 at 14:04:37:

The only way you will be able to obtain any kind of rectraction is to write including your original account number to WAMU stating the account has always ben in credit.

Pin any correspomdance from the bank you have relating to this situation.

if you have copies of your bnak statements dating from that date indlude them also.

It is imperative that you do this in writing.

It is a Federal requirment that all banks hold account records for 7 years. Therefore if you do not have your old statments ( although this will speed things up ) do not worry.

The next thing YOU MUST DO is find out who is the Area or regional manager of your WAMU branch, the branch have to provide this information, and address your letter to them ( remian factual not personal ).

Before doing this, ring the branch manager and advise them that this is what you are doing and include their name in your letter.

The reason for this is a standard banking technique.

If you know you are in the write, which it sounds like you are, the last thing bank management like to deal with is a PERSITANT not troublsome customer.

The chain of command in banking structures is very complex, believe me I know, and the last thing a Branch Manager wants is his or her boss calling in relation to a complaint and the last thing a busy area manager wants is to have to talk to a member of the public ( Sad but All to true ).

Anyway I hope this info helps.

Stay Calm but be persistant and you will rectify their mistake.

Cheers!


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