Cross Country Bank Thread part 3

Posted by Bry (209.94.128.83) on May 07, 2003 at 16:56:39:

In Reply to: Cross Country Bank Thread part 2 posted by Bry on May 07, 2003 at 16:56:01:

#3) Next I will talk about the phone pay fees. It is $3.00 to make a payment over the internet, $5.00 to do it over the automated phone pay system and $7.00 to do it with a customer service representative. Yes that is a little steep, I agree. It takes the payments 48 to 72 hours to post because the payments are done as electronic debits to the checking account and it depends on how quickly the payment can be debited from your account. Even if you mail your check in, it is done as an electronic debit to the account. Cross Country Bank keeps a copy of the check in case you need it, but charges $3.00 to send the copy. The process is called Check Truncation, it was started by the federal reserve and the Automated Clearing House (ACH) is the instrument that is used to debit the checking account. The good thing is that if there is an ACH error, then the customer can do a replacement payment over the phone for no charge and can have any fees that were incurred by that error waived from their account.

#4) Other fees include the $30.00 returned check fee, $30.00 replacement card fee, which is assessed to the account if your card is lost. Now, if the card is stolen, there is no fee that is charged. The cash advance fee is $5.00 or 5% of the amount you withdraw, whichever is greater of the two. Statement copy charges are $3.00 per copy, just as the check copy charge is. Also, if you want a copy of the application you filled out, it is a $3.00 copying charge. If you call the automated system to get your balance and other information, the first two options are fee, but every one after that is .50 a piece. Balance would be option one, available credit would be option two and so on. There is also the $30.00 additional card fee. That is charged if you want a second card or if you want a card for a joint user on your account.

#5) If you are given the $250.00 credit limit, then your first $35.00 payment is required up front and goes toward paying down $150.00 in fees on the account and raises your available credit from $100.00 to $135.00 until the finance charges are billed on your first closing date, then the available credit won't be $135.00 anymore. That is if you haven't made charges on the account. If charges have been made then of course the available credit will be lower.

#6) Another thing is that the company doesn't have a 1-800 number. Actually, the main reason for that is that there are 5 million credit card customers with Cross Country Bank and not quite enough representatives yet to handle it all. There are about 10,000 representatives employed by the company and the company is expanding, so one day there may be a 1-800 number available.

#7) There is a program called Applied Advantage where you get Convenience checks with your account, a free 100.00 increase after two payments, car rental discounts, credit card registration, household registration, and priority customer service. It is $34.95 per year. Later on, you can get upgrades like to the gold preferred and silver preferred cards, which have nice benefits with them. Also, all Mastercards are being converted over to visa cards because Visa is recognized more places worldwide. So if you have a Mastercard through Cross Country Bank, when your expiration date approaches, you will be receiving a Visa card through the mail, which will contain all the same information that was on your Mastercard, the account number is just changing.

Well, I really hope that this has helped someone out, and has helped anyone who is thinking about getting the card. It is a great card to help you with your credit, just isn't meant to make huge charges on, but to charge a little bit at a time. Hope I was helpful :)

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