Telecheck AKA TRS Reovery Services
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Posted by The Harassed (134.124.26.99) on June 20, 2003 at 17:16:41:
I'm posting this just for informational purposes. Though, if anyone knows of any class action cases against Telecheck for such violations, let me know.
Over the last several months my wife and I have received approximately 15 calls for Demetrius Jeffries. We have indicated that he did not live at the number and that they needed to stop calling us. They would then insist we provide them with our names. We would refuse and ask for them to identify themselves. The caller would refuse and insist we identify ourselves. Each of these times they were told to stop calling that number given there was no one by that name at the number and we had no knowledge of such an individual, but he calls persisted. They specifically refused to if we did not identify ourselves first.
I had attempted several *69 attempts to determine the number to no avail. Upon returning home from vacation I received a call on 6/17/03 and attempted to find out the identity of the company again and was again refused. They refused to take the number out of their system again. On 6/18/03 I received a message on my answering machine that gave the number for the company. I called it and was able to get the name of the company from a James Baker who said it was TRS, but that I needed to identify myself for any further information. I explained that I had no account and they needed to remove my phone number or I would seek state and federal sanctions as well as civil penalties. He then refused to give an address for the company and passed me on to Kendra Moore who refused to give me an address as well and insisted I needed to provide my identity. This happened twice as she hung up on me the first time after refusing to listen to the situation. I then called back and received another gentleman who would not identify himself, though he did have an Sub-Saharan African accent in speaking English. He insisted the situation was my fault for not identifying myself and indicated the problem was mine. I told him he and his company would face sanctions if I received any further calls. I then gave him my phone number only and he asked me if I was the apparent debtor Demetrius and I indicated I was not. He then refused to do anything else until I identified myself. I continued to refuse and he asked me if xxxx (my wife) was home. I indicated that was irrelevant and refused to identify myself. He then asked me if I was xxxx. I refused to acknowledge my identity because it was irrelevant. I then asked him how he determined that these two individuals might be involved and how if he could do that, why I was still being bothered with calls. He indicated that he had accessed our credit records and suggested that it was dangerous to not tell him my identity or some information betweens Jefferies and I might be confused. I asked if that was a threat and he repeated that such information could get confused easily if I was not cooperative. I told him accessing my credit report for such a use was illegal and he said anyone could access my credit report at anytime. When I threatened legal action he said I had no basis and that I should be careful. He did indicate that the calls possibly would stop, but he couldn't promise anything. He refused throughout to provide an address for TRS. Today, after researching the law I called and indicated that under the FDCPA they had to give me a physical address and that I would be completing a complaint with federal and state authorities (I filed a complaint with Missouri last night). They again refused to give me a physical address and indicated there were several. I told them that by refusing they were in violation of federal and state laws and they had a legal requirement to tell me. They again tried to get personal information out of me, but after another threat of legal action I was passed on to Kendra Moore. Moore again tried to get personal information from me, and I refused by indicated she was in direct violation of FDCPA and that I was going to file a complaint with both federal and state authorities. She started to balk when I told her directly her name would be in the report and she gave me the address and full name of the company. She then tried to argue with me and I indicated that she would immediately take the number out of the system and ensure I would receive no more calls and provided the number. If I did I would name her and TRS in a civil lawsuit and file further complaints with the federal and state authorities. She then tried to argue again and I indicated that TRS had routinely violated the law by continuing the calls and that any further action would only make that fact worse. I asked her to affirm that she understood my statement and affirm that she would abide by my wishes. She did. I then reiterated that I would be making complaints to federal and state authorities and that any further contact from them to me would be met with a civil suit as well.
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