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Phantom Charge by Gateway


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Posted by Terry (138.162.0.41) on November 25, 2003 at 12:47:22:

Opened up MBNA CC to finance w/o interest Gateway Computer in fall of 1999. Paid off balance within 6 mths of opening charge. Haven't used CC since that time. About 45 days ago, I received CC statement from MBNA for $184.00 charge from Gateway. I have no clue as to what this charge is for. Contacted MBNA and MBNA did three-way call w/Gateway and myself. Neither MBNA or Gateway know where the charge originated so MBNA initiated an investigation into the matter. I sent letter to MBNA recapping three-way conversation and to complain of merchant (Gateway) applying phantom charge to card. What else can one do in situation such as this to expedite process. It's been almost 45 days since phone/letter. Once this is behind me, CC gets cancelled...what do I need to do to cancel this PITA CC? Thanks is advance.


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