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Posted by Old lurker
(24.218.224.212) on April 18, 2004 at 20:15:09:
In Reply to: Re: Verizon wireless woes posted by catballou on April 18, 2004 at 19:29:55:
VZW - NNE Customer Service Dear Old lurker, Thank you for contacting Verizon Wireless through our website. We apologize for
the delay in responding to your inquiry. Thank you for contacting us regarding our security deposit policy. Verizon Wireless checks the credit of all potential customers. We believe the
deposit we requested is fair and reasonable, considering the expenditures and
risks incurred in the wireless industry with new accounts. Your application was
processed by an automated system that reviews credit information provided by
consumer credit bureaus. The information we received in processing your
application unfortunately did not enable us to approve your request for service
without a security deposit. The credit bureau played no part in our decision to request a security deposit,
other than providing us with credit information. Under the Fair Credit
Reporting Act, you have the right to know the information provided to us. It
can be obtained by contacting our Credit Orders and Operations Department at
800-382-7116. Please remember, as part of our Worry Free Guarantee you will enjoy the largest,
most reliable nationwide wireless network. Feel free to contact us again
through www.VerizonWireless.com if you have any further questions. Sincerely, Teresa
Verizon Wireless
Customer Service
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