HSBC Bank cheat client hardly
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Posted by Yung han (69.88.6.20) on May 25, 2004 at 11:29:23:
I would like to seek advice from experts in the community on steps of action to be taken against the HSBC Bank in Surabaya, Indonesia for unethical handling of credit card dispute. My friend, Mr Yuwinto is a reputable and financially viable businessman in Surabaya, with good credit standing with all the banks that he has facilities with. More than half year ago, having accumulated 56,000 rewards points for his HSBC credit card, Mr Yuwinto decided to redeem for restaurant voucher in a Bali restaurant. Despite his repeated calls to the HSBC customer service, the officer in the bank still did not issue the requested vouchers. (more then 3time) Mr Yuwinto is extremely upset with the HSBC credit card’s bad customer service and in his anger, decided to withheld the credit card payment. Two million rupiah to a businessman like Mr Yuwinto is a pittance amount, but he just can’t endure the non-responsive bad service from HSBC credit card. Five months later, HSBC credit card instead of calling up the customer for default in payment, sent a bunch of bill collection guards to Mr Yuwinto home demanding for payment, being a reputable businessman, the harassment from the bill collection guards were causing much embarrassment for Mr Yuwinto and his family amongst friends and neighbours. Surprisingly those collection guards weren’t working for HSBC, they were sent by the National Bank of Indonesia. With the collusion of HSBC and the National Bank of Indonesia, what other option does Mr Soandoro has against the corrupted justice system and the big bully, HSBC Bank, Surabaya, Indonesia. I would be very grateful if anybody can advise if Mr Yuwinto should take up his case against HSBC Bank, Surabaya, Indonesia, through the International level and how should he go about to take these course of actions to demand compensation from HSBC for harrassment, bad service and violation of the law.
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